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XP Microsoft Certified Desktop Support Technician- The MCDST certification is a de facto credential for IT support skills declared by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology. The certification validates the knowledge and skill sets of help desk technicians, customer support representatives, PC support specialists, technical support representatives, and technical support specialists.
Enterprise Desktop Support Technician 7
Candidates for this exam operate in computing environments that use Microsoft Windows 7 as a desktop operating system in an enterprise environment. Candidates should have at least one year of experience in the IT field, as well as experience implementing and administering any Windows client operating system in a networked environment.
Exam 70-680
Exam 70-685
- Enterprise Desktop Administrator 7
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Exam 70-680
Exam 70-686
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This exam is intended to validate a candidates ability to support medium to very large computing environments that use Windows 7. These responsibilities include setting the strategic direction for the client computers, the supporting infrastructure, and the applications