Microsoft Certified Desktop Support Technician

Both courses for only $1,200.00      

The MCDST certification is a de facto credential for IT support skills declared by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology. The certification validates the knowledge and skill sets of help desk technicians, customer support representatives, PC support specialists, technical support representatives, and technical support specialists.

In this MCDST course, you will practice what you learn. Both exams needed to become MCDST-certified are included.

You will pass these exams and become an:

 

MCP (Microsoft Certified Professional) and an MCDST (Microsoft Certified Desktop Support Technician)

                                                                                                                  

 

 

Exam 70-271

Installing a Windows Desktop Operating System
◦ Troubleshooting an Attended Installation of Windows XP
◦ Troubleshooting an Unattended Installation of Windows XP
◦ Troubleshooting an Upgrade Installation of Windows XP
◦ Troubleshooting a Multiboot Installation of Windows XP
• Managing and Troubleshooting Access to Resources
◦ Files and Folders
◦ Shared Folders
◦ Printers
◦ Offline Files and Folders
• Configuring and Troubleshooting Hardware Devices and Drivers
◦ Storage Devices
◦ Display Devices
◦ Advanced Configuration and Power Interface
◦ I/O Devices
◦ Drivers
• Configuring and Troubleshooting the Desktop and User Environments
◦ User Environment
◦ Multiple Languages or Multiple Locations
◦ Security Settings and Local Security Policy
◦ Local User and Group Accounts
◦ System Startup and User Logono System Performance
• Troubleshooting Network Protocols and Services
◦ TCP/IP
◦ Name Resolution Troubleshooting
◦ Remote Connections
◦ Internet Explorer Remote Connectivity Tools

Exam 70-272

Configuring and Troubleshooting Applications
◦ Microsoft Office
◦ Internet Explorer
◦ Outlook Express
◦ Application Support
• Resolving Issues Related to Usability
◦ Microsoft Office
◦ Internet Explorer
◦ Outlook Express
◦ Operating System Features
• Resolving Issues Related to Application Customization
◦ Customizing Office Applications
◦ Customizing Internet Explorer
◦ Customizing Outlook Express
◦ Customizing Windows XP Settings
• Configuring and Troubleshooting Connectivity for Applications
◦ Name Resolution
◦ Network Adapter Configuration
◦ LAN and Routing and Remote Access Configuration
◦ Firewall Configuration
◦ Locally Attached Devices
◦ Configuring Application Security
◦ Problems Related to Permissions
◦ Security Incidents
◦ Application Security